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Terms & Conditions

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Service Terms & Conditions 

TERMS & CONDITIONS

Services:
All new regular clients are required to book an initial deeper clean before regular maintenance cleans can take place. Cleaning services are provided as agreed at the time of booking, only tasks listed in the booking quote are included. Any additional services need to be agreed in advance.

Pricing & Payment:
Prices are agreed in advance and may vary depending on the size and condition of the property. Payment is due on completion of the service, no later than 48 hours post clean. Payments later than 7 days will result in a fixed late fee £50. For regular clients, if payment is later than 7 days the service will be paused until payment is cleared. A further £20 will be added per 7 days the balance is outstanding. If payment is regularly late we reserve the right to stop services without a notice period. Deep cleaning services require a 25% deposit to secure slot.

Cancellations & Rescheduling:
At least 48 hours notice is required for cancellations or rescheduling. Late cancellations may be charged the full service amount.

Access to Property:
Clients must provide safe and timely access to the property. If access is not possible within 30 minutes maximum of the agreed time slot, the full service charge will still apply.

Satisfaction Guarantee:
Any concerns must be reported within 24 hours of the service. A re-clean of affected areas will be offered where reasonable.

Health & Safety:
Services may be refused or stopped if conditions are unsafe. Please inform if anyone within the household is unwell asap.

Changes to Terms:
Terms may be updated at any time. Updated terms apply to all future bookings.

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Deep Cleaning Terms & Conditions 

DEEP CLEANING TERMS & CONDITIONS

Services:
For a full property DEEP clean, a MINIMUM of 6 hours will be required. An in person consultation is required prior to quote. Cleaning services are provided as agreed at the time of booking, only tasks listed in the booking or quote are included. Any additional services required need to be agreed and booked in advance.

Pricing & Payment:
Prices are agreed in advance and may vary depending on the size and condition of the property. A 25% deposit is required to book slot and is required within 7 days of quote. Payment is due on completion of the service. Payments later than 7 days after completion of the service will result in a late fee of 25% of the service charge.

Cancellations & Rescheduling:
At least 72 hours notice is required for cancellations or rescheduling. Late cancellations will be charged the full service amount. Deposits are non-refundable unless fault of Fresh&Co.

Access to Property:
Clients must provide safe and timely access to the property. If access is not possible the full service charge will still apply.

Satisfaction Guarantee:
Any concerns must be reported within 24 hours of the service. A re-clean of affected areas will be offered where reasonable.

Health & Safety:
Services may be refused or stopped if conditions are unsafe. Please inform if anyone within the household is unwell asap.

Changes to Terms:
Terms may be updated at any time. Updated terms apply to all future bookings.

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Website Terms & Conditions 

Last updated: [DD Month YYYY]

These Website Terms (“Terms”) govern your use of this website and any enquiry/booking made through it. This website is operated by Fresh & Co Cleaning Services (“we”, “us”, “our”).

If you do not agree to these Terms, do not use this website.

1) About us

  • Trading name: [Fresh & Co Cleaning Services]

  • Email: [support@…]

  • Phone/WhatsApp: [+44…]

  • Address (if you publish one): [Address]

2) Website use

You agree that you will:

  • use the website lawfully and not in a way that could damage, disable, or impair it;

  • not attempt to gain unauthorised access to the website or any systems/servers;

  • not submit false or misleading information via forms.

3) Enquiries, quotes, and bookings

  • Submitting a form/enquiry does not guarantee availability.

  • Quotes are based on the information you provide. If details change (property condition, size, access, additional tasks), we may revise the quote or require additional time/charges.

  • Where required, an in-person consultation may be needed before confirming a quote/booking.

4) Payments

  • Payment methods: [card / bank transfer / payment link provider].

  • Unless agreed otherwise in writing, payment is due as described in the applicable Service Terms.

  • Deposits (where required) secure your slot and may be non-refundable as set out in the Deep Cleaning Terms.

5) Cancellations and rescheduling

Cancellations/reschedules are subject to the notice periods and charges set out in the applicable Service Terms (e.g., general vs deep cleaning). Late cancellations may be charged up to the full service amount.

6) Access and safe working conditions

  • You must provide safe, timely access to the property and a safe working environment.

  • We may refuse or stop services if conditions are unsafe.

  • If we cannot access the property or start within the agreed window due to access issues, charges may still apply per the Service Terms.

7) Service standards and issues

We aim to provide services with reasonable care and skill (as required under UK consumer law). (Legislation.gov.uk)
If you have any concerns, report them within the timeframe set out in the Service Terms so we can investigate and, where reasonable, arrange a re-clean of affected areas.

8) Liability (important)

Nothing in these Terms limits liability where it would be unlawful to do so. Otherwise:

  • We are not responsible for losses caused by events outside our reasonable control (e.g., severe weather, illness, outages).

  • We are not responsible for indirect or consequential losses.

  • Our total liability for any claim related to a booking is limited to the amount paid for the relevant service, except where the law requires otherwise.

9) Photos and testimonials (optional)

If you use before/after photos or reviews:

  • We will only use customer images/testimonials with permission (and you can withdraw consent at any time).

  • If we take photos on-site, we will avoid personal items and sensitive information.

10) Intellectual property

All website content (text, graphics, branding) belongs to us or our licensors. You may view/print for personal use but not copy or reuse commercially without permission.

11) Links to other websites

We may link to third-party services (e.g., booking/payment providers). We’re not responsible for their websites, content, or policies.

12) Changes to these Terms

We may update these Terms at any time. Updated Terms apply from the date shown above.

13) Governing law

These Terms are governed by the laws of England and Wales, and disputes will be handled by the courts of England and Wales.

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Privacy Policy (UK GDPR Template)

Last updated: [DD Month YYYY]

This Privacy Policy explains how we collect and use personal information when you use our website, contact us, or book services. Under UK GDPR, you must provide clear “privacy information” including purposes, retention, rights, and who data is shared with. (Information Commissioner's Office)

1) Who we are (Data Controller)

[Business/Trading Name] is the “data controller” for your personal information.
Contact details:

  • Email: [privacy@… or support@…]

  • Phone: [+44…]

  • Address (optional): [Address]

2) What information we collect

Depending on how you interact with us, we may collect:

  • Identity/contact: name, email, phone number, address/postcode

  • Booking details: requested service, dates/times, property info you provide, access notes

  • Communications: messages you send (email/WhatsApp/SMS), call notes

  • Payment/admin: payment status, invoices/receipts (we do not want card details by email)

  • Website/technical: IP address, device info, pages visited, cookies (see Cookies section)

3) How we collect it

  • Directly from you (forms, email, phone, messaging)

  • Via booking/tools you use (e.g., Wix forms, Calendly, Tally)

  • Automatically via cookies/analytics (depending on your cookie choices)

4) Why we use your information (purposes and lawful bases)

We use personal information for:

  1. To respond to enquiries and provide quotes

    • Lawful basis: Legitimate interests (running our business) or steps prior to a contract

  2. To book and deliver cleaning services

    • Lawful basis: Contract (to provide the service you requested)

  3. To take payment, manage accounts, and handle late payments

    • Lawful basis: Contract + Legitimate interests

  4. To handle complaints and service issues

    • Lawful basis: Legitimate interests + Legal obligation (where applicable)

  5. To improve our website and services (analytics)

    • Lawful basis: Consent for non-essential cookies (see Cookies)

  6. Marketing (optional)

    • Lawful basis: Consent (or soft opt-in where legally permitted)

    • You can opt out at any time.

5) Who we share information with

We may share your information with trusted service providers who help us operate, such as:

  • Website hosting and forms: Wix

  • Scheduling/booking: Calendly

  • Forms: Tally

  • Operations/CRM: [Airtable]

  • Automation/email delivery: [n8n], [your email provider]

  • Payments: [Stripe / GoCardless / bank / other]

These providers act as processors/service providers and are only permitted to use data to provide services to us.

6) International data transfers

Some suppliers may process data outside the UK. Where this happens, we rely on appropriate safeguards (e.g., adequacy regulations or contractual protections).

7) How long we keep your information (retention)

We keep personal information only as long as needed for the purposes above, including legal/accounting requirements. If we don’t have a fixed period for some data, we explain the criteria used to decide retention. (Information Commissioner's Office)
Typical retention examples (edit to fit):

  • Enquiries with no booking: up to [6–12 months]

  • Booking/customer records: up to [6 years] for tax/accounting

  • Marketing contacts: until you unsubscribe or after [X months] of inactivity

8) Your data protection rights

You have rights including access, rectification, erasure, restriction, objection, and data portability. (Information Commissioner's Office)
To exercise your rights, contact us using the details above. You also have the right to complain to the ICO (Information Commissioner’s Office).

9) Keeping your information secure

We use appropriate security measures to protect personal information (access controls, least-privilege, secure accounts). No method of transmission is 100% secure, but we take reasonable steps to protect your data.

10) Cookies

We use cookies and similar technologies to run the website and (if enabled) to measure and improve performance. Wix provides a cookie banner/controls so visitors can accept or decline non-essential cookies. (Wix Help Center)
You can manage cookie preferences via: [link to your cookie settings / Wix banner].

11) Children

Our services are not directed at children and we do not knowingly collect children’s data.

12) Changes to this policy

We may update this Privacy Policy from time to time. The latest version will be posted on this page with the updated date.

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